If you’re not completely happy with our service we’d like o hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however sometimes we may not get things right first time.
We want to
If you are not satified with any aspect of our product / service you can tell us about your complaint in the following ways:
We will aim to ressolve your complaint straight away, but if we can’t we will write to you within 5 business days to tell you:
We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you do need an update please call us on 0141 774 7065 and ask to speak with the person dealing with your complaint
If we can’t agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:
Our aim is to resolve all credit brokerage related complaints internally, however if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOC).
Further helpful information can be obtained from visiting their website at www.financial-ombudsman.org.uk